Maintenance & Ad Hoc Support
O rchard Computer Services have been providing maintenance and Ad Hoc support for businesses and charities since 1990. We know, from experience, that each and every organisation has differing needs so our flexible options allow us to meet individual requirements and budgets. Just pay for what you need!
Viper Subsea have been an Orchard customer for many years. Due to their planning and upfront preparation, the recent project to replace our servers in Portishead and Aberdeen was once again a very professional and smooth operation.
Our support options begin with our Silver Contract, this provides important elements such as
- 24/7 remote monitoring of your key devices, resources and services
- Unlimited telephone access to our support team 9:00am to 5:30pm, Monday-Friday
- Unlimited on-site assistance to troubleshoot and resolve issues
- A guaranteed 4 working hour response for Business Critical issues or within 8 working hours for all other issues
- We repair or replace faulty hardware and there is no additional cost for labour or non consumables.
- Investigate and resolve issues with File Server and PC Operating Systems.
- Maintenance of user accounts and their mailboxes, permissions and internet access.